Providing Care for All

care@carersresource, (formerly Crossroads Care) a service of Carers’ Resource, has provided services across Bradford District for 25 years. Above all, we aim to provide a responsive, person-centred, personalised support package to enhance and enrich the quality of people’s lives.

Care@CarersResource Survey Results

Care@ clients who filled in a satisfaction survey have given the not-for-profit paid-for care service a resounding thumbs up.

We are always working to improve our services and we send out surveys twice yearly to gauge the service delivery, and identify ways to improve based on feedback. The results have improved year on year and this is down to the commitment and dedication of our team members.

When asked whether support workers treat them with dignity and respect and often go the extra mile, and whether they feel cared for, every single respondent confirmed they did.

Survey Results

All of the clients who responded also agreed they felt safe when services were being delivered by the Care@ team, while 97% felt that the service was responsive to their needs.

In 2018, we simplified our values as a team to:

  • We Listen
  • We Care
  • We Respect

This has enabled us to implement and embed ensuring this is reflected throughout our processes through to the appraisal asking the team to reflect on their practice.

At a time when social care is at a crisis in terms of vacant roles we are keen to raise the profile of the social care sector and have attended events and promoted the national campaign of “everyday is different”.  This strapline is used nationally through Skills for Care and highlights the personal and professional rewards of working in a growing sector.

It’s supported by the website www.everydayisdifferent.com

Comments received in this current survey include:

“By taking care of my grandson you give me peace of mind,”

and “[your care] helps me survive day by day”.

Another customer commented “You are tops, nothing could be nicer”.

“you can’t afford a helicopter yet but you are MORE THAN”

Head of Care, Sam Dawson,  says:  “I’m delighted with the survey results and this is down to the hard work and dedication of our team. We are always looking for ways to improve services and take any feedback seriously.”

We are constantly looking for continuous service improvements, and one action from our survey results identified for development is staff personal profiles.  We already ask our customers to fill in personal profiles so we know about their likes/dislikes, life so far, hobbies, what’s important to them and how best to support them;  but what we don’t always know is what members of our staff team like and dislike (for example, if they don’t like animals or are frightened by dogs) and by completing these it will help us to not only know their personal values, but also their likes/dislikes to improve matching to clients with similar interests.

Some interesting facts about our team so far:

  • Open water swimmer
  • Keeps hens
  • Paper crafter
  • Ex solider served for 14 years
  • Pro footballer in my youth
  • Singing
  • Was in a band
  • I run a crochet group
  • Table tennis

This process has been rolled out and we have already completed two areas, with the third to be completed by March 2020.

Long Service Awards

We are delighted to present Tracey Fox and David Brown long service awards for their commitment to the care sector.

Tracey and David have worked for Carers Resource since 2013 when they ‘TUPE’d’ across from the former Crossroads Care Airedale and Bradford, and they continue to deliver quality care to our customers.

Liz Jones, chair of the trustees, and Chris Whiley, CEO of Carers’ Resource, presented the award.  Sam Dawson, Head of Care, said she was proud of her team and their continued commitment to delivering quality care in our customers’ homes, and delighted that this was recognised and celebrated by the organisation.

Tracey Fox David Brown Long Service Award Oct 2019

Tracey Fox and David Brown receiving their awards, with Sam Dawson far left, Chris Whiley centre, and Liz Jones far right

Care @ Carers’ Resource is delighted to be the regional winner of the Care Innovator Award category in the 2018 Regional Great British Care Awards held on the 17th November at the National Railway Museum.  A big thank you to the whole team for their continued hard work.

Young people in England are being targeted by the government in a bid to recruit thousands of more care workers (12/2/19, BBC News).

Read about it here: https://www.bbc.co.uk/news/health-47203050

Opportunities to work in the care sector

The ‘Every Day is Different‘ national campaign is encouraging people to join the #care sector.

At Care@ we are recruiting – and not just young people – so come to our open days in #Skipton and #Harrogate to find out more.

Drop in to see us:

  • Skipton Office (Ronaldsway House, 36 Brook Street, BD23 1PP) on February 20th, 10am-1pm
  • Harrogate Office (11 North Park Road, HG1 5PD) on February 27th, 10am – 1pm.

Benefits of working with us include flexible working; the prospect of a rewarding career; opportunities for training, development and career progression; pay above the minimum wage; paid travel time; and fuel costs.

We welcome people with experience in the sector or those who are new to it, as full training will be provided for free.

If you’d like to know more, email Sam at sdawson@carersresource.org or call 01274 588990. You must have a driving licence and access to a vehicle.

Congratulations to Susan Gilbert for achieving her certificate of graduation, completing Health and Social Care Level 2. Well done Susan!

The December Care @ Carers’ Resource newsletter is out. This month’s edition contains information on fire safety for the Christmas period and on CarerSmart, a club where carers could save money on a range of products.

thumbnail of care-at-leaflet-11-2017

We can provide a range of services to meet your needs, including:

  • Personal care
  • Meal preparation
  • Taking out to pursue activities
  • Shopping
  • Sitting service
  • Traditional home help
  • Cleaning and laundry care
  • 24-hour care in your home for emergencies or holiday cover
  • Befriending