We Value Quality: We aim to provide an excellent service; by listening to our staff and customers, using feedback for continuous service improvement ensuring the quality of support exceeds expectations.

We Value Personalised Care: We strongly believe that you are at the centre; our service is individually tailored to meet the individuals and carers wants and needs.  A flexible and adaptable service to fit around your requirements rather than the availability of the service.  We aim to enhance and enrich your life through tailor made support.

We Value Equality and Inclusion: We promote diversity and inclusion at every level within the organisation. Continual engagement with our customers ensures that our customers make a real contribution to the organisation and make recommendations for future improvements. We ensure that our customers are treated with respect and sensitivity, recognising the dignity and value of each person for whom the service is provided.

We Value Our Staff: We believe you deserve to receive the best support provided by a skilled team who share our values. In turn, we value our staff and invest in their learning and development to ensure you receive care by a competent, motivated and consistent workforce.

We Value Cost Effectiveness: As a charity we are not profit driven. We aim to ensure we remain financially sustainable and can continue to invest in new and innovative services for our future by maximising opportunities.