October 2019 Survey Results
Key responses from the survey (66 respondents)
Feedback from clients
When asked how the service helped them:
- Takes a lot of pressure off me.
- Keeps me company and allows my husband to go out.
- Give me independence and allows me to stay in my own home.
- Helps me survive day to day. Wouldn’t want to be without them.
- Enables my carer to take 2 hours off, which makes her happy, therefore I am happy.
- It helps me to do what I need to do that I can no longer do myself.
- [Allows] me to go out to work with peace of mind.
- Allows me to visit my local cafe which I wasn’t able to do anymore (safely).
When asked about changes that would improve the service:
- Perhaps more local groups for dementia sufferers/carers with practical advice.
- Designated phone number to Care@ would help.
- Better communications re small changes in time of visits.
- Not changing times or staff.
We have put in place the following actions:
- To plan coffee and cake mornings with topics as requested.
- Out of hours support in place.
- We continue to work on informing clients of any changes as soon as possible. Rotas are increasingly sent out electronically, but occasionally for short notice changes due to sickness it hasn’t always been possible to inform before, due to not being able to get hold of customers.
- Staff now produce their own personal profiles, similar to the process done by clients. This can help when allocating staff to clients to create a better ‘match’.
March 2018 survey results
Response to the question: “we are always looking to continually improve, are there any changes or improvements that you would like to see at Care @ Carers Resource?”
• Extremely happy with my support worker, kind, funny and cares about me and everything I want.
• Mum is very very happy with all the care she receives, thank you
• A bit more notice when someone isn’t able to come would be helpful
• Magnificent job for my wife
• the service is a great help but these changes (NYCC) will decimate I fear
• I think the service you provide is excellent
• Information came verbally through support worker
• For five years the care has been excellent, the recent change was upsetting for all and then it doesn’t feel like a caring service when I am sure it is meant to be.
- Try to give as much notice as possible if there are any changes to services
- Ensure all information is communicated through the office and not just through a support worker
- Be sensitive when dealing with NYCC transitions, as upsetting for some due to change in contract funding